At just 1 hour 15 mins from Geneva airport, Morzine is a popular and easily accessible resort for alpine and mountain enthusiasts. Originally a town before later becoming a ski destination, Morzine has retained its traditional, Savoyard charm and character. Straddling the picturesque River Dranse, traditional barns, and alpine chalets, noticeable by their slate roofs, nestle on the valley floor, at the foot of stunning, tree-lined descents. Skiers return directly into town, where a combination of bars and restaurants link with pavement cafés and local ski and craft shops creating the perfect alpine ambience.
Morzine has a huge range of facilities for skiers and non-skiers alike:
A cinema – showing English and French films
Indoor and outdoor ice-rinks
Indoor 25 metre pool (open in winter and summer)
Outdoor 50 metre pool (open in the summer)
3 supermarkets
Wednesday local market offering mountain specialities
Horse riding stables
Gym, massage and spa facilities
Lac du Montriond – a stunning mountain lake perfect for walking and snowshoeing trips
There are a host of additional activities to experience, from horse-drawn carriage rides, dog-sledding, parapenting, snow-mobiling, cross country skiing to just discovering the serenity of the mountains on snow-shoes or foot.
Morzine and its satellite villages are well-served by numerous ski lifts taking you directly up to the peaks from all ends of town, and a couple of lifts are accessed in town itself. The Pleney Express cable Car accesses the plateau that links into the Les Gets area and on the other side of town, the Super Morzine bubble links directly into Avoriaz, and the Swiss sector of the Portes du Soleil. In addition there is the Prodains Express cable car which speeds you up to the Avoriaz slopes in less than 4 minutes. A superb, free, interlinking bus service to all the lifts makes life very easy.
Whether a beginner or an expert, the scope of variety and choice means you can ski a different area every day and go your whole holiday without skiing the same area twice! Ski passes can be bought to reflect your ability. For example, the local area pass may be ample for a beginner and the full Portes du Soleil perfect for the ranging intermediate and beyond.
The winter landscape also offers a whole host of other activities which can add to your holiday experience. From dog-sledding to parapenting, ice-skating to snow-mobiling, or discovering the serenity of the mountains on snow-shoes. Some of the best, get-away from it all, alpine snow-shoe walks can also be found in the Morzine valley and its environs.
There are 2 choices when deciding on which ski pass to buy for your weeks trip. The local area pass Morzine-Les Gets covers over 150km of slopes with a range of tree lined skiing and wide cruising blue runs as well as challenging reds in the Ranfolly area and some mogulled blacks in Chamossiere and Mont Chery sectors.
If you enjoy travelling and clocking up the kms on the pistes then the full Portes du Soleil pass is the one for you. It covers 12 resorts in 2 countries (France – Switzerland) and is still the largest linked ski area in Europe with over 650kms of skiing on 1 great value pass. The charming resorts of Champery, Champoussin and Morgins in Switzerland provide stunning back drops and beautifully groomed reds and blues, while the resort of Avoriaz is popular with snowboarders and provides some challenging long black runs in the Haut Forts sector as well as the infamous Swiss wall from the Chavanette region of Avoriaz down into Switzerland. In the other direction Chatel has something for everyone, with some fabulous off piste areas, steep reds and beautiful tree lined slopes for beginners.
There are a huge variety of ski companies offering private or group lessons. If you are coming to the area at peak times please make sure you book early to avoid disappointment.
Morzine and Avoriaz offer a comprehensive range of ski lessons and snow schools catering to all levels of skiers and boarders:
BASS
Freedom2ski
Avoriaz Alpine ski school
The Snow School
Easy2ride
Mint
New Generation
Billski
In addition private guides and lessons can be booked for a more personal skiing experience – do contact us for details of these.
Listed below are the terms and conditions relating to the rental of properties through Chillout Mountain UK Ltd (Holly Cottage, Rowland, Bakewell, Derbyshire DE45 1NR), operated by SDF Clements Bexon of 823 Route D’Avoriaz, Morzine 74110. Hereafter referred to as ‘Chillout Mountain’, ‘we’ and ‘us’.
These T’s and C’s together with the booking form, which will be completed by the group leader (hereafter known as the Client), will act as a contract between Chillout Mountain and all persons listed on the booking form.
Booking and Cancellation
1. a) To reserve a property the Client either uses the on-line enquiry/booking facility for immediate confirmation of availability or contacts us by email or phone. To confirm a reservation the client should then complete the booking form and send it with payment of the initial non refundable deposit (25% of the total rent due).
b) Following successful processing of the deposit payment, Chillout Mountain will send by email a confirmation invoice and receipt. This is the formal acceptance of the booking. Payments can be made by Bank Transfer or Credit/Debit card to Chillout Mountain UK Ltd.
2. The balance of the rental amount is payable 8 weeks before the start of the rental period. Chillout Mountain will inform you of the date final payment is due on your confirmation invoice. If the balance payment is not successfully processed two weeks after the due date, we reserve the right to give notice in writing that the reservation is cancelled and the original deposit will not be refunded. Reservations made within 8 weeks of the start of the rental period require full payment at the time of the booking.
3. A security deposit of £300 for every rental period is required in case of, for example, additional cleaning and/or damage to the property or its contents. However, the sum reserved by this clause shall not limit the Client’s liability to Chillout Mountain. The security deposit needs to be sent with final payment and will be refunded 48 hours after departure, once Chillout Mountain has checked the property and its contents.
4. Subject to clause 2 above, in the event of a cancellation, refunds of amounts paid will be made only if Chillout Mountain is able to re-let the Property, and any expenses or losses incurred in so doing will be deducted from the refunded amount. The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc.
5. Payments for properties must be made in one lump sum by the group leader and not in multiple payments by individuals.
6. The rental period shall commence at 4pm on the first day and finish at 10am on the last day. Chillout Mountain shall not be obliged to offer the accommodation before the time stated and the client shall not be entitled to remain in the accommodation after the time stated.
7. The maximum number to reside in the Property must not exceed the number stated on our website unless we give written permission.
Responsibilities and Behaviour
8. a) The client agrees to be a considerate tenant and to take good care of the Property and to leave it in clean and tidy condition (‘as found’) at the end of the rental period. Although a final clean is included in our prices, we reserve the right to make retention from the security deposit to cover additional cleaning costs and damage incurred if the Client leaves the Property in an unacceptable condition.
b) An acceptable state to leave the property requires the client to complete the following :
Removal of all rubbish and recycling; stripping of linen from the beds; dishwasher emptied or turned on.
9. The Client must also agrees not to act in a way which would cause disturbance to those residents in neighbouring properties, and to respect any local residential by laws regarding noise at night time – noise after 11pm is not tolerated.
10. The client shall report to Chillout Mountain without delay any defects in the Property or breakdown in the equipment, machinery, or appliances in the Property or garden, and arrangements for repair and/or replacement will be made as soon as possible.
Damages and Additional Cleaning
11. In the event of any damage occurring at the property Chillout Mountain will reserve the right to deduct the appropriate costs from the clients security deposit in order to complete full repairs or replacements.
12. As stated in clause 8 if the property requires additional cleaning at the end of the clients stay, costs will be deducted from the security deposit.
13. If any damage or additional cleaning costs exceed the £300 security deposit then the client will be held responsible for meeting the final costs of repair or replacement.
Liability and Force Majeure
14. a) Chillout Mountain shall not be liable to the Client:
– for any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment, machinery or appliance in the Property or garden.
– for any loss, refund, damage or injury which is the result of adverse weather conditions, war, strikes, fire, natural or nuclear disaster, closure of ports and airports or any other events beyond the control of Chillout Mountain which result in Chillout Mountain failing to deliver its obligations.
– for any loss, damage, or inconvenience caused to or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the rental period and in such an event, Chillout Mountain shall, within seven days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period.
b) Under no circumstances shall Chillout Mountain’s liability to the Client exceed the amount paid to the Client for the rental period.
15. Clients are responsible for maintaining security at the property and must not leave windows and doors open whilst out of the chalet. Chillout Mountain will not be held responsible for any loss of possessions, due to negligent security by the clients.
Hot Tubs
16. a) Guests using hot tubs do so at their own risk. Special care must be taken around hot tubs when getting into and out of them when conditions are icy or snowy under foot.
b) Each property which has a hot tub also has a list of Hot Tub Safety and Terms of Use in the chalet and Chillout Mountain expect clients to read and adhere at all times to these instructions.
c) Children under 12 must not be allowed to use the Hot tub unsupervised.
d) Chillout Mountain reserve the right to close the hot tub at anytime due to chemical inbalance, damage , breakdown, or unsafe conditions. Prior notice is not necessary and compensation will not be given.
Fires and Wood Burning Stoves
17. a) Care must be taken at all times when using the fires. Chalets are predominantly constructed of wood and even small sparks can cause severe damage.
b) Fires must never be overloaded with wood, left unattended or allowed to burn out of control.
c) Wood burning stoves with doors must always be kept shut when in use and at no time should their surfaces be used to dry clothes on.
d) Chillout Mountain does not accept any responsibility to any damage to guests, guests clothing or property due to misuse of the fire. If any of the chalets furniture or flooring is damaged by sparks or embers, then clients will be responsible for the repair costs.
Terms of Contract
18. a) All information on the Chillout Mountain website is provided in good faith and believed to be correct at the time of writing.
b) In the event of any conflict between the client and Chillout Mountain the T & C’s will prevail.
This contract shall be governed by English law in every particular including formation and interpretation and shall be deemed to have been made in England. Any proceedings arising in connection with this contract may be brought in any court of competent jurisdiction in England.
19. No smoking is allowed in the property. Smoking related fires invalidate the insurance for the property and the Client would assume responsibility for any damage.
Privacy Policy
20. We have always managed your data responsibly and that is never going to change. Chillout Mountain do not disclose Clients’ information to third parties other than when details are processed as part of the booking fulfilment i.e Transfers, Ski Hire, Ski Passes etc.
In this case, the third party will not disclose any of the details to any other third party.
Information correct as of October 2019
If you need to hire skis/ boards or boots then we strongly recommend All Mountain Rental. They have an extensive range of high quality skis and boots at extremely good prices and their service is quite outstanding:
Pre order what you need online with their easy to use website.
As you arrive at the chalet give them a call and they will send a technician to deliver your equipment in the comfort of the chalet whilst you settle in.
During the week should you have any problems they will come to the chalet and change your equipment for you.
At the end of your stay you simply leave your gear in the boot room and All Mountain Rental will call to collect it.
AMR also service your own skis and provide an excellent boot fitting and re-configuration service.
We have been using All Mountain Rental for over 10 years and have every confidence in the service they provide.
We’d love to hear your comments whether you’ve been a guest at one of our chalets or a visitor to our website. Please feel free to leave us feedback so we can always improve the service and care we offer.
Chalet Caché is beautiful with amazing views, homely lounge, lovely bedrooms and bathrooms. Jude and Tracy met us with a very friendly warm welcome, which continued throughout our stay. All the food was fantastic with a varied menu each day which was freshly cooked and beautifully presented. We were very grateful for Jude taking us to and from the ski lifts each day. Both Jude and Tracy provided us with very useful information on Morzine which was a great help to us. Overall, we had a great memorable holiday and hope to return soon!
The Stapleton family – Feb 2023
We had a great stay in Chalet Cache which was a modern space with excellent views and conveniently located approximately 10 mins walk from the town centre. Jude and Tracy provided an amazing service throughout our stay, from the shuttle runs to/from the slopes in the mini bus to the superb catering throughout, nothing was too much trouble. They were both very accommodating and had helpful knowledge of Morzine and the local area. We would definitely love to return in the future.
Owen and Clive Jones – Jan 2023
We thoroughly had a lovely time at chalet Perdrix. Your chalet made us feel so homey and relaxed during our stay there. Gabby was amazing as well. Thank you so much for your warm hospitality and especially for helping out when we couldn’t get our cars up the icy path. Lesson learned: snow chains will not do next time.
Our warmest regards to you both!
Terri, Fergus & the kids – Feb 2019
We had a really fantastic time at chalet Perdrix last week. Lori and Joe were excellent and one of the things we especially liked was how laid back and ‘chilled out’ it was compared to other chalets we have stayed in.
Amy – Feb 2019
We had the most fantastic time – thank you. The chalet was quite beautiful and I am now back on a diet of soup and porridge! Gaby’s food was delicious and, as a horribly fussy eater, the tastiest and most beautifully presented I have ever had. And big thanks are due to Lori, especially for her kindness on our last day when we were homeless!
We definitely want to return again, indeed the “younger ones” have already discussed how much they need to save per month, starting straightaway!
Victoria – March 2019
Thank you both again for yet another fabulous stay. I think the overwhelming thought is we’d love to do it again next year if you’ll have us!
Sarah – March 2019
Our family have just returned from an amazing summer week staying in the fabulous Chalet Perdrix. Without doubt, this is the best accommodation we have ever stayed in. Outstanding views, unbelievable space inside and out and beautifully decorated with high spec furnishings and equipment. You won’t want to leave (we didn’t!).We would love to experience this place in the Winter and have fallen in love with the resort in Morzine.
We stayed self catering and were met by Tracy on our arrival who showed us the ropes and gave us some really helpful info on the area.
We can’t wait to return. Thanks Tracy and Chillout Mountain.
The Wiggins family – Jul 2018
Wow…… we can’t thank you guys enough for such an amazing holiday.
It’s right up there in the carefully selected list of “Jones’ family best ever trips” …..so much so that we are planning our return visit already and we’ve only been back a week!
You are amazing hosts and your warmth and hospitality made the trip totally memorable! Unfortunately, it’s now diet time!!!
Missing you both!
The Jones’ Family – Apr 2018
Thank you to you both for such a wonderful few days in your gorgeous chalet.
We all thought it was the perfect place for us all, you both looked after us so incredibly well & Tracy, your dinners were totally delicious & Jude, your breakfasts too… especially the porridge which was discussed again at the airport!! Trying to work out how to make our own as good.
Thank you both so much, I’ve finally found my perfect Morzine chalet company!!…that’s saying something, as I’ve tried most of them.
Natalie & all the Girls – Mar 2018
Just wanted to say what a fantastic holiday you gave us!
Your hospitality, accommodation and personalities were out of this world. Especially big thanks for the beer, wine and fizzy juice fridge; the hot tub; the biggest bed I’ve ever been in; the 5 star food and your adaptions for Ruth’s Coeliac. We have all been bitten by the bug and will definitely return.
Thanks again for all your help, organisation and putting up with us, we are all privileged and honoured to have been in your company for a week and environment.
Richard, Alison, Ewan, Sean, Ruth and Greigory – Feb 2018
Thank you for such a fantastic week in your beautiful chalet. We had such an amazing time enjoying the excellent food and wine, hot tub and skiing – wishing we were back with you now!
Thank you for your fantastic hospitality during our stay and for making everything so easy and nothing was too much trouble.
Tracy thanks for all our excellent meals, I’ll definitely be trying to recreate some of them and for making perfect childrens meals and desserts.
We definitely hope to be back again and will definitely recommend you to all our friends.
Thanks so much again, it was really lovely to meet you and a joy to stay in your chalet.
Faye, Chris, Max and Toby x – 2017
We all thoroughly enjoyed our trip and thought that the Chalet and was lovely and felt very well cared for. The food was top notch, but if I had to, Tracy was best Chef for me!
Hopefully see you next year!
David, Carol and the motley crew xx – Feb 2017
Thanks so much for what might just have been the most relaxing holiday yet with Chillout Mountain! Everyone had a brilliant time and all sad to be home (with exception of Meg who is chuffed to be allowed back on Lara’s bed again – see attached!)
As mentioned we will most likely have our annual debate about whether we should add other mates to the skiing mix and/or try a new area but I have a feeling the outcome of discussions will be we want to come back – your holiday is just really hard to beat!
Lots of love from all the Baileys!
Rach xxx – 2017
Easily the Best place we have ever stayed (summer or winter). We stayed at Chalet Cache but have no doubt as to the quality of the other properties given the exceptionally high standard of Chalet Cache!
Tracy and Jude were the most wonderful hosts, friendly, attentive and caring. They were extremely accommodating to our needs – especially those of us who are fussy eaters! On that subject the food was out of this world, their one night off when we ate at a restaurant Tracy and Jude booked our table and organised our taxi – the food was also good, but not a patch on Tracy’s cooking! The cakes especially were out of this world!
The chalet itself is beautiful – high end luxury! I think my 10 year old nephew said it best when we arrived “This is the life!” The decor was functional, extremely comfortable and aesthetically beautiful.
The resort is picturesque and from the chalet there are beautiful views out on to the slopes on the opposite side of town. The chalet is built into the side of the hill and has large windows from the kitchen and living room (both with balconies) that overlook the town, the bedrooms beneath also open out to the same views of the town and a large deck with furniture and a private hot tub! Relaxing in the hot tub with a wine and those views is the perfect end to a day!
The chalet is the perfect place to watch the weekly fireworks show next to the Pleney lifts.
Every day Jude would take us to the slopes (Pleney/Avoriaz/wherever we wanted to be dropped) and would arrange to pick us up later in the day, both Tracy and Jude again were most accommodating in this respect and went above and beyond when two of our party (myself included) had accidents on the slopes. For this we cannot thank them enough!
The chalet comes with full entertainment – televisions with sky TV and a Sonos system so you could relax in comfort after a day skiing in fronts of the log burner.
Again I cannot recommend Chalet Cache highly enough. Our entire party were in agreement that the chalet, and the experience of staying there provided by the hosts Tracy and Jude was unparalleled in our experience! Will definitely be looking to stay there again.
Thank you Tracy and Jude for this wonderful experience and all the care you showed us while we stayed at your chalet!
Head Family – Feb 2017
Updated as of 16th December 2021
Listed below are the terms and conditions relating to the rental of properties through Chillout Mountain UK Ltd (Holly Cottage, Rowland, Bakewell, Derbyshire DE45 1NR), operated by SDF Clements Bexon of 823 Route D’Avoriaz, Morzine 74110. Hereafter referred to as ‘Chillout Mountain’, ‘we’ and ‘us’.
These T’s and C’s together with the booking form, which will be completed by the group leader (hereafter known as the Client), will act as a contract between Chillout Mountain and all persons listed on the booking form.
1.1 To reserve a property the Client either uses the on-line enquiry/booking facility for immediate confirmation of availability or contacts us by email or phone. To confirm a reservation the client should then complete the booking form and send it with payment of the initial deposit (25% of the total rent due).
1.2 Following successful processing of the deposit payment, Chillout Mountain will send by email a confirmation invoice and receipt. This is the formal acceptance of the booking. Payments can be made by Bank Transfer to Chillout Mountain UK Ltd.
1.3 The balance of the rental amount is payable 5 weeks before the start of the rental period. Chillout Mountain will inform you of the date final payment is due on your confirmation invoice. If the balance payment is not successfully processed two weeks after the due date, we reserve the right to give notice in writing that the reservation is cancelled and the original deposit will not be refunded. Reservations made within 6 weeks of the start of the rental period require full payment at the time of the booking.
1.4 A security deposit of £300 is required for self-catered rental periods in case of, for example, additional cleaning and/or damage to the property or its contents. The security deposit needs to be sent with final payment and will be refunded 48 hours after departure, once Chillout Mountain has checked the property and its contents.
1.5 Payments for bookings must be made in one lump sum by the group leader and not in multiple payments by individuals.
1.6 The rental period shall commence at 4pm on the first day and finish at 10am on the last day. Chillout Mountain shall not be obliged to offer the accommodation before the time stated and the client shall not be entitled to remain in the accommodation after the time stated.
1.7 The maximum number to reside in the Property must not exceed the number stated on our website unless we give written permission.
Whilst there remains a Covid 19 pandemic and a risk of travel disruption, Chillout Mountain have devised a risk free booking and cancellation policy. These terms are only valid if your holiday is disrupted by circumstances related to the Covid 19 pandemic.
2.1 Booking Deposit Terms:
• If the Client is unable to take the holiday due to the French or International borders being closed, OR the resort being closed by the French government or local authorities as a result of a Covid 19 outbreak OR quarantine being introduced by any European country and the client being unable to abide by this, then this 25% deposit can be rolled over to another future booking taken within 18 months.
• If the Client does not want to postpone the booking, then the 25% booking deposit will only be refunded in full in the event that Chillout Mountain is able to re-sell the property (for the same dates) to another group should the resort remain open OR if the Client does not want to postpone the booking, and we are unable to resell the property then Chillout Mountain will retain £150 as an administrative fee.
2.2 After Final Balance Payment:
• Should the above Covid related situation occur, after the final balance has been paid, then Chillout Mountain will guarantee a full refund of the final balance monies whilst retaining the original booking deposit , plus any additional expenses already incurred by Chillout Mountain in the provision of the holiday (for example catering expenses). (see point 2.1).
Our normal cancellation policy in non Covid circumstances is as follows:
• The initial booking deposit is 25% of the cost of the holiday.
• The full balance is due 8 weeks prior to arrival.
• If cancellation occurs by the client before the final balance is paid, then Chillout Mountain will only refund the 25% deposit if we can resell the holiday dates.
• If cancellation occurs by the client after the final balance has been paid then Chillout Mountain reserves the right to retain the monies or offer a voucher for future use within 18 months.
Chillout Mountain shall not be liable to the Client:
• For any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment, machinery or appliance in the Property or garden.
• For any loss, refund, damage or injury which is the result of adverse weather conditions, war, strikes, fire, natural or nuclear disaster, closure of ports and airports or any other events beyond the control of Chillout Mountain which result in Chillout Mountain failing to deliver its obligations.
• For any loss, damage, or inconvenience caused to or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the rental period and in such an event.
• For any personal limitation or circumstances which prevents them travelling or taking their holiday.
The Client is strongly recommended to arrange a comprehensive travel insurance policy (including standard cancellation cover and pandemic cover covering all aspects of being unable to travel or contracting the illness while on holiday) and to have full cover for the party’s personal belongings, public liability and medical expenses. By submitting our booking form, you and your party are confirming to us that you have (or will have full cover) before arriving for your holiday. In the event that you fail to obtain suitable Travel Insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this condition.
• In the event of any damage occurring at the property Chillout Mountain will reserve the right to deduct the appropriate costs from the clients security deposit in order to complete full repairs or replacements.
• If the property requires additional cleaning at the end of the clients stay, costs will be deducted from the security deposit.
• If any damage or additional cleaning costs exceed the £300 security deposit then the client will be held responsible for meeting the final costs of repair or replacement.
• Guests using hot tubs do so at their own risk.
• Special care must be taken around hot tubs when getting into and out of them when conditions are icy or snowy under foot.
• Children under 12 must not be allowed to use the Hot tub unsupervised.
• Chillout Mountain reserve the right to close the hot tub at anytime due to chemical inbalance, damage, breakdown, or unsafe conditions. Prior notice is not necessary and compensation will not be given.
• Care must be taken at all times when using the fires. Chalets are predominantly constructed of wood and even small sparks can cause severe damage.
• Fires must never be overloaded with wood, left unattended or allowed to burn out of control.
• Wood burning stoves with doors must always be kept shut when in use and at no time should their surfaces be used to dry clothes on.
• Chillout Mountain does not accept any responsibility to any damage to guests, guests clothing or property due to misuse of the fire. If any of the chalets furniture or flooring is damaged by sparks or embers, then clients will be responsible for the repair costs.
• Smoking is not allowed in the property at any time.
Clients are responsible for maintaining security at the property and must not leave windows and doors open whilst out of the chalet.
Chillout Mountain will not be held responsible for any loss of possessions, due to negligent security by the clients.
All information on the Chillout Mountain website is provided in good faith and believed to be correct at the time of writing. In the event of any conflict between the client and Chillout Mountain the T & C’s will prevail.
This contract shall be governed by English law in every particular including formation and interpretation, and shall be deemed to have been made in England. Any proceedings arising in connection with this contract may be brought in any court of competent jurisdiction in England.
We have always managed your data responsibly and that is never going to change. Chillout Mountain does not disclose Clients’ information to third parties other than when details are processed as part of the booking fulfilment i.e Transfers, Ski Hire, Ski Passes etc.
Company Registration: 07812883 • Updated as of 16th December 2021
