Covid-19

Covid-19

NEW BOOKING TERMS

Due to the current disruption to travel caused by Covid 19, we are aware that our guests may feel the need for more flexible booking terms offering them greater security and confidence when reserving their holidays. From May 2020, we will be changing our booking T&C’s to reflect this.

• To reserve a property, we will require 15% of the total price as a deposit at the time of booking.
• The final balance will be due 4 weeks (previously 8) prior to your arrival date.
• In the event of another Coronavirus outbreak, resulting in the French government prohibiting by law our ability to operate the chalet, a full refund of all monies will be available. You will also be able to transfer your deposit to another available slot, later in the season, so long as we have the availability.
• However, please note that should we remain open for business, and you choose not to come, then these new terms do not apply – we revert back to our original T&C’s (available on the foot of the home page). So for example, should your flight be cancelled but there are alternative ways of arriving here, then we will not be able to give a refund.

HYGIENE AND SAFETY

We want to assure all our guests that we will be following all government issued directives relating to Covid -19. At the moment, in addition to our regular changeover cleaning practices:

• We have been advised to use the recommended disinfectants to thoroughly clean and wipe down every touchable surface – e.g door handles, light switches, doorknobs, bins, remotes and so forth).
• All properties will be provided with alcohol-based hand sanitizing solution and new cleaning cloths every changeover.
• All our linen and towels are laundered professionally offsite at extremely high temperatures.
• Cleaning staff will wear appropriate PPE.

We will update and follow any new directives as and when
they come into place in the next few months.

Information correct as of May 2020

FR 0033 642 797697 | info@chilloutmountain.com | UK 0044 7956 406818

Summer
Facebook Twitter
Chalet Perdrix -
Video Walkthrough


Chalet Caché -
Video Virtual Tour
Home