CANCELLATION POLICY – Covid Risk Free Full Refund

Exceptional Circumstances Covid-19 Cancellation Policy

Whilst there remains a Covid 19 pandemic and a risk of travel disruption, Chillout Mountain have devised a risk free booking and cancellation policy. These terms are only valid if your holiday is disrupted by circumstances related to the Covid 19 pandemic.

Booking Deposit Terms:

• If the Client is unable to take the holiday due to the French or International borders being closed, OR the resort being closed by the French government or local authorities as a result of a Covid 19 outbreak OR quarantine being introduced by any European country and the client being unable to abide by this, then this 20% deposit can be rolled over to another future booking taken within 18 months.

• If the Client does not want to postpone the booking, then the 20% booking deposit will only be refunded in full in the event that Chillout Mountain is able to re-sell the property (for the same dates) to another group should the resort remain open OR if the Client does not want to postpone the booking, and we are unable to resell the property then Chillout Mountain will retain £150 as an administrative fee.

After Final Balance Payment:

• Should the above Covid related situation occur, after the final balance has been paid, then Chillout Mountain will guarantee a full refund of the final balance monies whilst retaining the original booking deposit , plus any additional expenses already incurred by Chillout Mountain in the provision of the holiday (for example catering expenses).

The above terms will be updated and changed should the circumstances change in the near future.


We want to assure all our guests that we will be following all government issued directives relating to Covid-19. At the moment, in addition to our regular changeover cleaning practices:

• We have been advised to use the recommended disinfectants to thoroughly clean and wipe down every touchable surface – e.g door handles, light switches, doorknobs, bins, remotes and so forth).
• All properties will be provided with alcohol-based hand sanitizing solution and new cleaning cloths every changeover.
• All our linen and towels are laundered professionally offsite at extremely high temperatures.
• Cleaning staff will wear appropriate PPE.

Click here for our full updated Terms & Conditions

Information correct as of December 2021

FR 0033 642 797697 | | UK 0044 7956 406818

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